Terms and Conditions

Terms and Conditions

Making A Purchase - Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Shipping And Handling - Once we have received your order we will contact you if we cannot meet your specific delivery date. During the online order process you will be asked for any delivery instructions (i.e.) leave safe at home, to a neighbour, to work etc.

The term "Order Confirmation" on receipt of your requested order is not an acceptance of an order, it is an acknowledgement of request to order the items.  We are not responsible for any pricing errors that occur with our products and reserve the right to cancel any requests to order. With regards to cancelled orders please allow up to 10 working days for the credits to be applied to your account.

Refunds Policy - If you are not satisfied with the goods supplied or they are not as we described on our website, they can be returned to us as long as you contact a  member of staff by phone on 01920 438742 within 7 days of your goods being delivered.

To enable us to replace, exchange or credit your goods they must be returned within 3 working days of a member of our staff agreeing they can be returned to us. The goods must be returned in full, must be in original, undamaged packaging and must be in perfect condition for resale. 

Failure to return any products you wish to be replaced or credited to us in full, in undamaged packaging, in perfect condition for resale (unless faulty) will result in a loss of rights for product replacement, exchange or credit. Faulty goods must also be returned in full if credit, replacement or exchange of goods is sought.

We are able to arrange to leave your parcel where you have instructed at your own risk if there is nobody to receive the delivery when it is attempted. Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited.

If when you receive your parcel(s) you notice that there is any evidence of damage to the outside packaging, including staining from liquids which may have leaked from inside, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as 'goods damaged' if so found. This will enable us to claim from the courier's insurance and then send you a free replacement. 

If on opening your parcel(s) you find your goods are damaged or not in the condition they should be, please call or email us and we will arrange a replacement to be sent. This will be arranged so that the unwanted goods will be collected at the same time as the replacement is delivered. This enables us to make an appraisal of the reason for any damage or loss to the parcel or goods.